Terms and Conditions

1. Terms and Conditions

1.1 The Supplier shall mean ContourDirect.co.uk, a division of Contour Catering Equipment. The Buyer shall mean the firm, person, company, or corporation by whom the order is given. Where the Buyer is two or more persons their liability under these conditions shall be joint and several.

2. Order Acceptance.

2.1 All orders are accepted subject to these terms and conditions of sale.

2.2 The supplier reserves the right to decline any orders made.

2.3 No contract exists between the Buyer and the Supplier for the sale of any goods until the Supplier has received and accepted your order and the Supplier has received payment in full (cleared funds). Once the Supplier does so, there is a legal contract between us.

2.4 An order acknowledgement will be sent to you via e-mail. This will give you details of delivery etc and stock availability.

2.5 The Supplier may change these terms of sale without notice to you in relation to future sales.

3. Description & Price of Goods.

3.1 The description and price of the goods you order will be as shown on the Suppliers website at the time you place your order.

3.2 The goods are subject to availability. If on receipt of your order the goods you have ordered are not available in stock, the Supplier will inform you as soon as possible and refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods.

3.3 We reserve the right to change the prices shown at any time and we will contact you before we confirm your order if there are any changes.

3.4 All prices exclude VAT, which will be charged at the prevailing rate.

3.5 Goods are not sold on a trial basis. Buyers should check full product descriptions and suitability before ordering.

4. Payment / Title of Goods.

4.1 By credit card via the website. Business Cheque, Bank Transfer call 0800 6681931. For further details.

4.2 There will be no delivery until cleared funds are received.

4.3 Title of goods shall not pass to the Buyer until full payment has been received. Default of payment the Supplier reserves the right to repossess wherever they are.

5. Delivery.

5.1 Delivery of catering equipment to mainland U.K. is free of charge. Delivery of accessories, not ordered with equipment, and spare parts will incur a delivery charge. All deliveries will take up to seven working days from receipt of Order.

5.2 For urgent delivery requests call our help desk on 0800 6681931.

5.3 All deliveries are to ground floor access only and do not include positioning or installation.

5.4 Claims for non-delivery must be via email within seven days from date of order.

6. Acceptance of Delivery.

6.1 The Buyer must examine the Goods upon delivery, Please check that the exterior packing is undamaged. You may unpack the Goods to check the delivery is ok. Do not sign the carriers documents unless you are totally satisfied with the delivery. Carriers documents signed for unexamined are not acceptable. Some carriers use computer pads, please check what you are signing for.

6.2 Please advise your Goods in Department, or the persons who are likely to receive the delivery of what is expected of them. IF YOU ARE UNHAPPY IN ANYWAY WITH THE DELIVERY YOU CAN REFUSE IT. THERE ARE NO COSTS TO THE BUYER FOR REFUSING A DELIVERY.

6.3 Damaged Goods.

In the event of goods being received damaged, you must inform us within 24 hours of receipt of delivery. This must be done via e mail, or our customer care dept on 0800 6681931.

7. Warranty of Goods.

7.1 All goods supplied by the Supplier are warranted. Each product displayed on the website has the terms of warranty described in the product description. All products have a minimum 12 months parts and labour. Some items have a return to manufacturer warranty. Reconditioned items are induvially warranted.

7.2 All warranty calls must be placed via our warranty call log on the website. All calls are placed with the Manufacturer and are normally dealt with within?48 hours.

7.3 The warranty does not cover defects caused by unsuitable storage conditions or processing, abnormal use, misuse or neglect, or installation by unauthorised or unqualified personnel. If the engineer deems that the call is not covered by the warranty, an invoice will be raised for the call, The buyer will be informed of this as soon as the engineer's report becomes available

7.4 The Supplier shall not be liable in any way for any loss or expense, profit, suffered by the Buyer arising out of the Suppliers negligence or a breach by the Supplier of this contract.

7.5 Nothing in this clause shall exclude liability for death or personal injury caused by the negligence of the Supplier.

8 Access & Installation.

8.1 The sample measurements, dimensions, contained on the website constitute only an approximate guide. The Supplier reserves the right to make changes, which they in their absolute discretion consider necessary. The Buyer must ensure that large items will fit through doorways, passageways etc, please phone to confirm dimensions if necessary.

8.2 The Buyer should check product specifications and suitability before ordering.

8.3 A Gas Safe Registered Engineer must install all gas appliances. A competent engineer must install all other appliances. Failing to do this will invalidate any manufacturers warranty.

9 Technical Advice.

9.1 For any technical advice not matter how small your question, please call our help desk on 0800 6681931. Or email your question to sales@contourdirect.co.uk.

10 Leasing Agreements.

10.1 All leasing agreements must be agreed with the specified leasing company's terms and conditions of lease.

11 Liability.

11.1 Contourdirect.co.uk excludes any liability for any claims, loss, damages, demands of any kind whatsoever with usage of the website, including direct or indirect, incidental or consequential loss, damage, whether arising from loss of revenue, profits or otherwise.

11.2 This clause shall exclude liability for death or personal injury arising from the negligence of Contourdirect.co.uk or any other liability which is prohibited from excluding at English Law.

13 Law.

13.1 English law governs the terms and conditions and use of this site and any disputes shall be subject to the jurisdiction of the English courts.

E&EO.

Contourdirect.co.uk 2010.