Cancellation/Returns Policy

1. CANCELLATIONS

1.1 ContourDirect must be contacted by telephone or email within 2 days of placing order if you wish to cancelled.

1.2 If goods have already been dispatched, the client must refuse delivery from the carrier.

1.3 If the client accepts the goods and subsequently wishes to return them, a restocking charge will apply as 3.1 below.

2. RETURNS

2.1 Goods to be returned will be accepted only with the discretion of Contourdirect.co.uk goods in dept. transactions must be initiated within 5 days of delivery.

2.2 All goods must be returned unused, in pristine condition and in its original packaging.

2.3 You must contact our help desk on 0800 6681931 to receive an Official Returns Number. Goods returned without the authorised returns number will be refused at our depot.

2.4 We strongly advise that you fully insure your package that you are returning. Please use a carrier that can produce a proof of delivery if the needs arise.

2.5 All shipping charges will be the responsibility of the Buyer.

3. RESTOCKING CHARGES

3.1 A restocking charge of 25% OF THE MANUFACTURER'S R.R.P. will be charged on all returns. Please remember the manufacturers R.R.P. is far greater than the prices on Contourdirect.co.uk

Contourdirect.co.uk 2010