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Returns Policy
1. RETURNS
1.1 Goods to be returned will be accepted only with the discretion of Contourdirect.co.uk goods in dept. transactions must be initiated within 30 days of delivery.
1.2 All goods must be returned unused, in pristine condition and in its original packaging.
1.3 You must contact our help desk on 0800 6681931 to receive an Official Returns Number. Goods returned without the authorised returns number will be refused at our depot.
1.4 We strongly advise that you fully insure your package that you are returning. Please use a carrier that can produce a proof of delivery if the needs arise.
1.5 All shipping charges will be the responsibility of the Buyer.
2. RESTOCKING CHARGES
2.1 A restocking charge of 25% of the manufacturers R.R.P. will be charged on all returns. Please remember the manufacturers R.R.P. is far greater than the prices on Contourdirect.co.uk
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Delivery
We deliver free of charge to mainland UK areas. For more information please see the Customer Services section.
Overseas Shipping
For all export orders we can provide quotations for your purchase.
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